Refund policy

You can return eligible items for a refund within 30 days of delivery.

Eligible items

  • Items must be new and unused, in the condition received, in their original packaging with all tags, labels and accessories.

  • Rackets: must be unused, with no ball marks, scratches or scuffs on the frame or bumper guard, with the protective film and original grip intact, and returned in the original box.

  • Apparel and shoes: must be unworn and unwashed, with tags attached. Shoes must be returned in their original box, inside a shipping carton (do not ship the shoebox on its own).

  • Bags: must be unused and free of marks, odours and damage.

  • Promotional bundles: free items included with your order must be returned too, or their listed price will be deducted from your refund.

Non-returnable items

  • Balls (opened or sealed cans and boxes), overgrips and grips, damper accessories, socks, caps and other hygiene items.

  • Gift cards.

  • Items marked Final Sale or Clearance, and items purchased at more than 50% off.

  • Used or damaged items, and rackets that have been played with or strung.

How to return

  1. Email info@padelpoint.ca within 30 days of delivery with your order number and the item(s) you wish to return.


  1. We will confirm whether the return is approved and send you a return authorization. Returns sent without prior authorization may be refused.


  1. Ship the item(s) to our returns warehouse, with your order number written clearly on the outside of the parcel:


Padel Point Canada – Returns c/o MAS Boucherville 104-1375 rue Newton Boucherville, QC J4B 5H2 Canada


  1. Pack the item(s) securely. Return shipping costs are the customer's responsibility, unless the item is defective or we sent the wrong item.


Returns that do not meet this policy may be refused and sent back to you at your expense, or accepted in whole or in part at our discretion.

Refunds

Once we receive and inspect your return, we will email you to confirm. If approved, your refund is issued automatically to your original payment method within 7 business days. Your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable, except where the return is due to our error or a defective product.

Exchanges

We do not offer direct exchanges for online orders. To get a different size or colour, return the original item for a refund and place a new order.

Damaged, defective or incorrect items

Nothing in this policy limits your legal rights regarding defective products. If your order arrives damaged, defective or incorrect, email info@padelpoint.ca within 7 days of delivery with your order number and photos. We will replace the item or refund you, including shipping, at no cost to you.

Cancellations

Orders can be cancelled before they ship. Email info@padelpoint.ca as soon as possible.

Contact

Padel Point Canada, 210 Ch Du Golf, 505, Verdun QC H3E 2A6, Canada info@padelpoint.ca